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It’s All About the People

August 14, 2017

Filed under: education,life,manufacturing — Terry Wohlers @ 07:27

Note: The following was authored by Doug Rhoda, CEO of DMS (Colorado Springs, Colorado). Rhoda was directly responsible for hiring more than 200 interns while CEO of Wolf Robotics (Fort Collins, Colorado). Today, an estimated 75% of Wolf’s permanent employees came from internships.

In my personal leadership and management journey, people that make up a team are the distinguishing factor of any business. My former mentor, now deceased, would coach me as I was growing a struggling robotic welding company, and he would say “It’s all about the people.”

Getting the right people “on the bus” is one of the most important tasks of a leader. Although not quick or expedient, I have found that building long-term mutual beneficial relationships with local universities and developing internship programs have been critical to getting the best people.

In spite of some of the headlines today, I have found reason for optimism with today’s young people. I have had the privilege of hiring and coaching so many millennials that are bright, hard-working, and capable. Like anyone, they are looking for autonomy (not to be micro-managed), mastery (to learn), and purpose in their work.

Our recipe, refined over the years, challenges young people. Our student interns start on the factory floor, getting their hands dirty, and learning our machines from the ground up. While they are in the factory, they are being evaluated by senior factory floor leaders to determine whether the individual has the right work ethic, attitude, and ability to learn.

An internship is like an extended interview. It’s an interview of the student by our staff, and it’s an interview of the company by the student. During the internship, the intern can determine whether the company and industry are of interest for long-term employment.

If the person is right and the economics justify it, we will hire graduating interns into full-time positions. In the case of engineering students, they are hired into a field service role, where they learn how the machines are applied and what customers value. We have found that after their customer service stint, the former interns discern where their passion and interests lie, and self-select—with our involvement—key roles in the business. Among them are design engineering, project management, and software development. Because of their strong foundation in the business, they contribute in unique and precious ways.

Talent recruited and developed through internships have been critical success factors in the businesses in which I have had the honor of being responsible. We will continue to invest in our internship programs to grow our business because it’s all about the people.