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Internet at Hotels

September 17, 2010

Filed under: Internet,travel — Terry Wohlers @ 13:33

For many years, nearly all hotels in the U.S. charged for Internet access. Today, most U.S. hotels provide it at no cost, although some of the most expensive still charge for it. It took time, but I believe most hotel owners finally understood that by offering complimentary Internet access, they could be more competitive—that this perk would help sell their hotel. I also suspect that the revenue generated from charging for Internet access was an insignificant amount of the total revenue generated by the hotel. They likely discovered that once the broadband network was in place, the cost to maintain it was negligible.

What is it going to take for hotels outside the U.S. to figure this out? In Europe, it is not unusual to pay €10 to $20 euros ($13 to $26) per day at a hotel for Internet access. In Australia, expect to pay as much or more. The same is true in Israel. Paying for it is not only expensive, it’s a hassle. You often have to get instructions from the front desk and sometimes the instructions are incorrect, which translates to wasted time. Weary travelers do not want to mess with codes, passwords, and unclear instructions.

I hope that hotels around the world begin to understand what business they are in and that offering free Internet could give them an edge over the competition. Whenever possible, I reserve a hotel room where Internet access is complimentary. Also, I recommend this hotel to others. So, hotel owners and managers: wake up and take note. Giving away Internet access could help make more money for your hotel, not less.

3 Comments

  1. Newton’s First Law of Hotel Connectivity: The larger the hotel, the worse the Internet service. http://loomisboy.blogspot.com/2008/09/newtons-law-of-hotel-connectivity.html

    Comment by randallnewton — September 17, 2010 @ 16:07

  2. Randall: You are right, for hotels here in the U.S. In Europe and in other regions of the world, the size of the hotel or the price of the room does not seem to matter.

    Comment by Terry Wohlers — September 17, 2010 @ 16:22

  3. The three hotels that we’ve stayed at in Slovenia this week have included complimentary Internet. 🙂

    Comment by Terry Wohlers — September 23, 2010 @ 03:36